Community Assistant

Summary: Yugo USA is a global leader in student housing, and they are seeking a Community Assistant to create a supportive living environment within their student housing community. The role involves providing exceptional customer service, assisting residents, and engaging in leasing and marketing activities. Responsibilities: - Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience - Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary - CAs play a significant role in the leasing and marketing process at their community. With duties including outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits and more, CAs are involved in every element of the sales process - Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement. Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth - Assist with administrative tasks such as managing resident inquiries. Maintain accurate resident records and documentation. Support the coordination of room assignments, move-ins, and move-outs. Assist with maintaining community bulletin boards, newsletters, and other communication channels - Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly. Assist with emergency response and crisis management protocols - Collaborate with other staff members to ensure seamless operations and a cohesive residential community. Participate in staff meetings, training sessions, and professional development opportunities. Support and assist Resident Directors and other staff members as needed - Participating in the “turn” process Required Qualifications: - Strong communication and interpersonal skills, with the ability to work with diverse groups of people - Demonstrated ability to lead, motivate, and mentor others - Ability to work effectively in a team environment - Strong organizational and time management skills - Knowledge of or willingness to learn about campus resources and services - Understanding of and commitment to diversity, inclusion, and respect - Basic computer proficiency and ability to learn software applications - Flexibility to work evenings, weekends, and occasional special events - Ability to be on-call for emergencies - Current account is in good standing (if current resident) Required Skills: Social Media Strategy, Basic Computer Proficiency