Workforce Administrator

Summary: CDK Global is a leading provider of cloud-based software to the automotive industry, focusing on delivering world-class software and data insights. The Workforce Administrator manages the resourcing process for Implementation projects, ensuring projects are staffed accurately and timelines are achievable by coordinating with various teams. Responsibilities: - Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints - Assign resources to projects based on geography, availability, workload balance, and technical expertise - Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted - Partner with Resource Managers to track associate skillsets, identify gaps, and support cross‑training initiatives that broaden product knowledge across the team - Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options - Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met - Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts - Maintain accurate documentation of assignments, resource profiles, and project status updates - Contribute to continuous improvement of resourcing processes, tools, and forecasting practices Required Qualifications: - Experience in workforce management, resource coordination, project coordination, or a related operational role - Strong ability to interpret project requirements and translate them into actionable staffing decisions - Excellent organizational skills with the ability to manage multiple concurrent requests - Strong communication and relationship‑building skills across technical and non‑technical teams - Proficiency with workforce planning tools, project management systems, or scheduling platforms - Analytical mindset with the ability to balance competing priorities and make data‑informed decisions Preferred Qualifications: - Experience supporting software implementation, IT services, or professional services environments - Familiarity with capacity planning, forecasting, or skills‑based routing - Background in cross‑functional collaboration with project managers and technical teams Required Skills: Workforce Management, Resource Coordination, Project Coordination, Workforce Planning Tools, Project Management Systems, Scheduling Platforms, Capacity Planning, Forecasting, Skills-Based Routing, Software Implementation Support, IT Services Support, Professional Services Support, Analytical Mindset Benefits: Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants., Medical, dental, and vision benefits, Paid Time Off (PTO), 401K Matching Program, Tuition Reimbursement