Inside Sales Coordinator

Summary: ADESA, a Carvana owned company, operates over 50 locations throughout the US and is focused on providing a wide array of vehicle services. The Inside Sales Coordinator will support the sales team by managing dealer relationships, developing new business, and performing various administrative duties to enhance customer satisfaction. Responsibilities: - Drive superior customer experience to ensure dealer satisfaction and build client retention. Support growth of the customer base and act as a liaison between all auction departments, including sales staff, consignment dealers and auction personnel - Contact customers daily to solicit and develop new buy and sell business. Discuss inventory needs, current and future promotions and upcoming sales events. Complete a minimum number of calls as set forth by the GSM or designated manager and log each call - Perform administrative and operational functions. This includes but is not limited to: determining all pre-sale activities, scheduling transportation and reconditioning services, numbering units, setting the sale, flooring units, and entering announcements - Maximize the number of online sale listings by working with relative departments within the auction. Auditing online representation of vehicles – photos, condition, damages, and announcements - Perform sale day duties. This includes, but not limited to, customer service, block representation, post-sale reporting, and LiveBlock sale auditing - Be familiar with policies and procedures for handling all aspects of customer complaints and disputes and resolve in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents. Assist dealers with any problems, discuss PSI results, and coordinate arbitration issues - Effectively and efficiently manage the dealer sales inventory - May perform operational duties as needed. This includes but is not limited to: numbering vehicles, stickering vehicles, ensuring all vehicles are on spot for sale, making reconditioning recommendations, ensuring all repairs are completed in a timely manner, verifying condition reports are complete and posting cars to DealerBlock - Reconcile online sold vehicles for LiveBlock and DealerBlock. Verify purchases are accurately recorded. Assist in preparation of bill of sale, sale reports and post reconditioning charges incurred. Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling PSI’s, payment and shipping information - Account specific requirements for posting units on different online software and transferring images from one platform to the other one - Properly use and navigate ADESA’s CRM tool to logging calls, run reports, and view dashboards - Process any online arbitration until the case is closed - Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times. Set a good personal example of attitude and performance - Make sure all department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately Required Qualifications: - High School or GED required - 1 year of customer service and administrative experience - Must be 18 years of age and have a valid driver's license in compliance with company requirements - Strong computer ability - Excellent customer service skills - Ability to work independently and exercise good business judgment and discretion - Well organized and responsible with an aptitude in problem solving - Excellent verbal and written communications - Strong multitasking skills along with the ability to adapt to changing work environments - Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter Preferred Qualifications: - Automotive/auction experience preferred Required Skills: Computer Skills, CRM Software, Automotive Industry Knowledge, Auction Industry Knowledge, Administrative Skills, Customer Service, Multitasking Benefits: Competitive Pay, Quality Benefits, Holiday and Paid Time Off, Education and Equipment Reimbursement Programs, Matching 401(k), Career Path Opportunities, And More!