Pre-Sales Screener Representative - Fenton

Summary: CarShield is seeking talent to join its growing Pre-Sales team, responsible for having initial conversations with prospective customers and qualifying leads. The role involves supporting the transition of customers to the Sales department while maintaining a positive customer experience. Responsibilities: - Gathering key information from prospective customers and supporting their transition to the Sales team - Maintaining a consistently positive attitude and customer first approach to deliver an exceptional customer experience - Maintaining current knowledge of products and services offered - Other tasks as assigned Required Qualifications: - Ability to work fully on-site - Strong attention to detail and the ability to follow directions - Ability to present oneself well over the phone - Excellent customer service skills - Strong communication skills - Highly coachable - Ability to effectively multi-task - Willingness to work 1-2 Saturday(s) per month - Basic computer and typing skills Preferred Qualifications: - Experience in a call center a plus (training will be provided) - Bilingual (English/Spanish) a plus Required Skills: Customer service skills, Communication skills Important Skills: Multi-tasking, Bilingual (English/Spanish), Attention to detail Nice-to-Have Skills: Coachability, Call center experience, Basic computer skills, Typing skills Benefits: Group Insurance (Medical, Dental, Vision, Life, etc.), 401k with Employer Match, Paid Time Off at 6 months, Discounted CarShield policies, Discounted Tuition at Lindenwood University, Professional development opportunities, Basketball, and other recreation available on-site, Fitness facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters), And more!