Customer Service Consultant Kenosha (Remote)

Summary: CarMax is the nation’s largest retailer of used cars, and they are seeking a Customer Service Consultant to enhance customer experiences during the car buying journey. This role involves connecting with customers, guiding them through the sales process, and ensuring a smooth transition from online to in-store purchasing. Responsibilities: - Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase - Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs - Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery - Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience - Mentor others as your skillset expands - Achieve sales targets while providing an iconic customer experience - Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license Required Qualifications: - Sales and customer service experience, in an area such as retail, is preferred - Thrive in a fast-paced sales environment - Good listening skills and a strong customer focus - High level of self-motivation to achieve performance goals - Strong written and verbal communication skills - Ability to learn and master new technologies; strong computer skills - Open availability for shifts that may include nights, weekends, and holidays - Must be open to shifting schedules two times per year according to needs of the business - Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location Required Skills: Sales experience, Customer service experience Important Skills: Computer skills, communication skills Nice-to-Have Skills: listening skills, Self-motivation, Teamwork, Adaptability Benefits: To earn up to 48 hours of sick time per year accrued on a per pay period basis, Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company, 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday, Holiday Premium Pay