Capstone Logistics→
Managed Receiving Scheduling Coordinator
Peachtree Corners, GA
Not listed
Not specified
5 days ago
Skills
Job Description
JOB SUMMARY:
· Schedule Inbound appointments while communicating with a range of dispatchers, carriers, vendor within the stated operations parameters (primarily via email and systems messages)
· Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)
· Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications
· Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications
· Maintain/Update carrier and user lists/setup/access in various scheduling applications
· Monitor and track telephone and email requests for assistance, identifying target areas for improvement
· Prepare/Assist in preparation of weekly/monthly reports
QUALIFICATIONS:
· Excellent interpersonal and communication skills (written and verbal)
· Proven experience in providing high levels of customer service to internal and external customers
· Strong organization, prioritizing and multi-tasking skills
· Strong working knowledge of Outlook, Word, Excel, and PowerPoint
PRINCIPAL ACCOUNTABILITIES:
· Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)
· Monitor request for support and identify trends and opportunities for improvement
· Provide timely responses to users requesting assistance (typically less than 1 hour)
PHYSICAL REQUIREMENTS:
· Sitting for long periods of time
· Typing- capable of responding effectively to 300+ Emails daily
· Ability to lift 30 lbs. (Laptop and case)
· Good written/verbal communication skills