Bilingual Call Center Agent ( Spanish/English) - 3rd Party Collections

Summary: Capital Management Services is actively hiring Bilingual Debt Collectors to join our team in a third-party collections environment. This role involves working directly with customers to resolve past-due accounts on behalf of our clients, requiring strong communication skills in both English and Spanish. Responsibilities: - Place outbound and receive inbound calls regarding past-due accounts - Communicate with customers in both English and Spanish - Work to resolve balances and establish payment arrangements - Follow compliance guidelines and call quality standards - Meet daily and weekly performance metrics (calls, collections, productivity) - Navigate a high-volume call environment with consistency and professionalism Required Qualifications: - Bilingual (English/Spanish) required - Ability to work in a structured, performance-based collections environment - Comfortable discussing payment obligations and overcoming objections - Strong communication, listening, and negotiation skills Preferred Qualifications: - Previous collections, call center, or customer service experience Required Skills: Collections, Call Center Experience, Compliance, Bilingual English/Spanish, Listening Benefits: Medical, Dental, and Vision benefits, 401(k), Paid Time Off