Capital Management Services, LP→
Bilingual Call Center Agent ( Spanish/English) - 3rd Party Collections
Entry LevelOn-site
Location
Buffalo, NY
Salary
$35k–$35k/yr
Experience
Not specified
Posted
Today
Skills
collectionscall center experiencecompliancebilingual english/spanishlistening
Job Description
Summary: Capital Management Services is actively hiring Bilingual Debt Collectors to join our team in a third-party collections environment. This role involves working directly with customers to resolve past-due accounts on behalf of our clients, requiring strong communication skills in both English and Spanish.
Responsibilities:
- Place outbound and receive inbound calls regarding past-due accounts
- Communicate with customers in both English and Spanish
- Work to resolve balances and establish payment arrangements
- Follow compliance guidelines and call quality standards
- Meet daily and weekly performance metrics (calls, collections, productivity)
- Navigate a high-volume call environment with consistency and professionalism
Required Qualifications:
- Bilingual (English/Spanish) required
- Ability to work in a structured, performance-based collections environment
- Comfortable discussing payment obligations and overcoming objections
- Strong communication, listening, and negotiation skills
Preferred Qualifications:
- Previous collections, call center, or customer service experience
Required Skills: Collections, Call Center Experience, Compliance, Bilingual English/Spanish, Listening
Benefits: Medical, Dental, and Vision benefits, 401(k), Paid Time Off
Benefits
Medical, Dental, and Vision benefits
401(k)
Paid Time Off