Client Service Representative I (Client Services)

Summary: Capital Insurance Group is a leading West Coast Property & Casualty insurer that values career growth and community involvement. The Client Service Representative I is responsible for providing exceptional service to agents, policyholders, and business partners regarding policy transactions and inquiries, ensuring customer satisfaction and support for Commercial Ag Lines. Responsibilities: - Providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information - Responding to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and coverage questions - Utilizing the Company’s automated systems to fulfill service objectives for Commercial Ag Lines - Demonstrating the Company’s commitment to complete customer satisfaction Required Qualifications: - Equivalent of a high school diploma - Strong communications skills with the ability to speak and write grammatically correct English - Basic knowledge of insurance and policy information - Knowledge of Business mathematics - Employ active listening skills with the ability to test for understanding and express thoughts concisely - Establish constructive working relationships with those contacted in the course of business - Work accurately with detail on a consistent basis - Organize and prioritize daily work in order to meet critical deadlines - Operate personal computer and keyboard with accuracy and efficiency Important Skills: Basic insurance knowledge, Business mathematics, communication skills Nice-to-Have Skills: PC operation, Active listening, Detail-oriented, Organizational skills Benefits: Accrue twenty-one days of Paid Time Off during your first year, Up to eighty-seven percent of benefits covered by CIG for you and your family members, Medical, dental, vision plans, One hundred percent covered plans, Basic Life & AD&D, Employee Assistance, Leave Management, Long Term Disability, Short Term Disability (Outside of CA), Family Caregiver Support (Homethrive), Child Care Resources (Tootris), Business Travel Accident Protection, Voluntary benefit offerings, Short-term (CA only), Voluntary Life AD&D self, spouse and child plans, Flexible Spending, Health Savings (HSA), Hospital Indemnity, Accidental Injury, Critical Illness, ARAG Legal Services, Norton LifeLock, Nine paid holidays, plus two floating holidays, Above and Beyond Reward Recognition Program, Kudos & Shout Out Points Program, Quarterly Above and Beyond Bonus Program, Annual Above and Beyond Bonus Program, Competitive compensation, Base compensation, Salary Management Spot Bonuses, Annual Incentive/Profit sharing program, potential payout annually based on company results., Discount partnerships, Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more, Insurance Educational reimbursement and bonus programs, Employee Referral Bonus Program, Home and Auto Insurance Discount Program., Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!, Retirement savings benefit (401k and Roth + match), Health & Financial Wellness, Wellness platform, tools and events, Health Savings Account – match, Financial Wellness Resources