CUSTOMER SERVICE MANAGER

Summary: Canteen North America is a company that combines food, service, and technology to enhance workplace experiences. The Customer Service Manager is responsible for client retention, compliance with account standards, and improving customer experiences at the point of sale. Responsibilities: - Responsible for site visits and client retention - Assist branches with grand openings - Ensure we are compliant with local and national account standards; review corporate compliance reporting - Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc) - Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) - Coordinate efforts to improve the customer retention and client experience at the point of sale - Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue - Drive compliance to merchandising standards - Assess performance by location through audit reports (Quarterly District Evaluations) - Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment Required Qualifications: - 3 years driving experience required - Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record - Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.) - Excellent communication skills required - Must be able to travel to client sites - Must be passionate about providing world class service to our clients and customers - Must be able to lift 50 lbs. on a consistent basis Preferred Qualifications: - A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable - Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience - Route management, retail and merchandising experience is preferred - Food & beverage experience Required Skills: Route Management, Retail Merchandising, Material Handling Equipment Operation, Food, Beverage Experience, Driving - Non-CDL Class C License, Customer Service, Passion for Service Benefits: Medical, Dental, Vision, Life Insurance/ AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off (varies by site/state), Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs), Paid Parental Leave, Personal Leave