Technician, Field Svc I- Savannah

Summary: Canon USA is a leader in technology, solutions, and services, and they are actively seeking a Field Service Technician to deliver exceptional customer service and maintain Canon-supported products. The role involves efficient maintenance, reporting serviceability issues, and ensuring customer satisfaction. Responsibilities: - Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping - Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance - Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned - Showcasing strong customer communication and satisfaction skills - Maintaining the performance of assigned machines - Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets Required Qualifications: - Hold a High School diploma or equivalent experience required - Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class - Ability to travel (valid driver's license and acceptable driving record necessary) - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises - Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling) Required Skills: Field Service Maintenance Important Skills: Customer Communication, Technical Documentation Nice-to-Have Skills: Basic Internet Understanding, Physical Stamina Benefits: Employee referral bonus, Employee discounts, “Dress for Your Day” attire program (casual is welcome, based on your job function), Volunteer opportunities to give back to our local community, Swag! A Canon welcome kit and official merch you can’t get anywhere else, Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.