Technical Printer Support Representative I (Inkjet)

Summary: Canon Information Technology Services, Inc. is seeking customer-focused individuals to deliver exceptional technical support. As a Technical Printer Support Representative I, you will provide technical support for inkjet printer issues, ensuring customer satisfaction through effective problem resolution. Responsibilities: - Provide positive and professional technical support to Canon customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website Required Qualifications: - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions - This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia Required Skills: Technical support, PC operating systems Important Skills: Internet navigation, Keyboarding, MS Office proficiency Nice-to-Have Skills: Multitasking, Active listening, Time management, Communication skills Benefits: Remote work style, Various scheduling options, Paid orientation and training, Benefits (medical, vision, dental, life insurance, and disability), Company-paid holidays, Paid time off: personal, vacation, and sick time, 401(k) with company match, Employee assistance program, Tuition reimbursement, Employee discounts, Pay differentials