INFORMATION TECHNOLOGY ASSOCIATE

Summary: Caltrans District 8 is seeking an Information Technology Associate to serve as a Systems Administrator. The role involves providing IT services to computer users, maintaining end-user devices, troubleshooting applications, and ensuring the reliability and security of IT systems. Responsibilities: - Provide information technology services to computer users throughout the Department of Transportation (Caltrans), District 8 Offices - Configure, deploy, and maintain end-user devices - Install, configure, maintain, and troubleshoot desktop and mobile applications - Perform problem and incident management related to client technologies - Install or repair hardware or peripheral equipment - Test, maintain and deploy desktop images - Conduct research and analysis of new client technologies - Conduct end user training related to client technologies - Update standards, procedures and controls to ensure proper installation, configuration, maintenance, security, reliability, and availability of systems and databases - Monitor Mission Critical and/or large complex IT systems - Track, monitor, and audit IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual (SAM) and other applicable policies and regulations - Analyze, develop and document business processes utilizing industry best practices and standard methodologies Required Qualifications: - Possession of a valid driver's license is required when operating a state owned or leased vehicle - Resume required - Statement of Qualifications (SOQ) required - Possession of Minimum Qualifications will be verified prior to interview and/or appointment - If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification - Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent - Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov - All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position Preferred Qualifications: - Excellent communication and collaboration skills, especially in cross-functional teams - Strong analytical and problem-solving skills with attention to detail - Strong record management abilities with attention attention to detail and accuracy - Ability to work effectively in a team environment and independently - Proficiency working with the Service Now Platform - Proficiency working with Microsoft Platforms such as Azure, Intune, Microsoft Endpoint Configuration Manager - Experience providing technical service desk support to users with a proactive customer service attitude - Experience in Contract Management - Experience working with and configuring telecommunication devices Required Skills: System Administration, Technical Support, Service Now Platform Important Skills: Microsoft Azure, Microsoft Intune, Microsoft Endpoint Configuration Manager Nice-to-Have Skills: Analytical Skills, Customer Service