Buchanan Technologies→
IT Service Desk Analyst
Entry LevelOn-site
Location
Wichita, KS
Salary
$29k–$29k/yr
Experience
Not specified
Posted
1 month ago
Skills
network components knowledgewindows operating systemmac operating systemms officetechnical support experiencecustomer service skillsmulti-tasking ability
Job Description
Summary: Buchanan Technologies is a company focused on providing top-tier technology services and fostering a culture of continuous learning. The Service Desk Analyst role involves providing support for the client's internal network, hardware, and applications while troubleshooting and resolving various technical issues.
Responsibilities:
- Respond to telephone calls, emails, and personal requests for technical support from internal business partners in a fast and friendly manner
- Troubleshoot and support software applications, and various hardware/software configurations and run appropriate testing and diagnostics
- Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for the resolution
- Document incidents/problems, troubleshooting steps taken, and comments in a ticketing management system
- Work in a fast-paced environment, able to adapt to frequent change, and be available to work a flexible schedule
- Work with diverse groups and individuals to set goals, establish priorities, and resolve issues
Required Qualifications:
- Ability to demonstrate a solid understanding of basic network components and concepts
- Ability to provide support to end-users on a variety of topics including Windows and Mac Operating Systems, MS Office, printers, mobile devices, and email issues
- Self-motivated and professional with excellent written and verbal communication skills
- Strong problem-solving/analytical abilities
- Strong commitment to quality customer service
- Ability to work independently and follow directions and best practices
- Attention to detail and ability to multi-task while talking to customers
- Candidates must be able to work shifts, holidays, and weekends
- Strong English (oral and written)
- Previous call center, customer service, or technical support experience is an asset
- Possess technical training/certifications or be willing to complete basic certifications after hiring
Required Skills: Network components knowledge, Windows Operating System, Mac Operating System
Important Skills: MS Office, Technical support experience
Nice-to-Have Skills: Customer service skills, Multi-tasking ability
Benefits: 401(k), 401(k) matching, Health insurance, Paid time off
Benefits
401(k)
401(k) matching
Health insurance
Paid time off