HR Generalist

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Job Title: HR Generalist

Location: Yokohama

About the role

We are looking for an experienced and people-focused HR Generalist to join BSI’s People team.

In this role, you will provide end-to-end HR support across one or multiple countries, acting as a key contact for employees and managers across a broad range of HR matters. You will support the full employee lifecycle, including onboarding, payroll coordination, employee relations support, benefits administration, and HR operations.

Working within a global matrix organisation, you will play an important role in ensuring employees receive a consistent, high-quality experience while balancing local employment requirements with global processes and policies.

This role also provides day-to-day guidance and support to local HR Administrators, helping ensure effective delivery of HR services across the region.

Key Responsibilities

• Act as a key HR contact for employees and managers across assigned countries.
• Manage end-to-end HR operations including onboarding, contractual changes, benefits administration, leave management, payroll coordination, and offboarding.
• Maintain accurate employee records and country-specific HR documentation within HR systems.
• Provide first-line guidance on HR policies, procedures, and employee lifecycle matters.
• Support managers with routine people processes and best practice guidance.
• Coordinate payroll inputs and support monthly payroll activities.
• Support employee relations activity, triaging and escalating more complex matters where appropriate.
• Maintain awareness of local employment legislation and support compliance with local labour laws and internal policies.
• Support implementation of regional and global HR initiatives, including leadership development, systems changes, and performance processes.
• Build strong relationships across the People team and wider business to ensure a seamless employee experience.
• Support HR projects and contribute to continuous improvement of HR processes and ways of working.
• Provide guidance and day-to-day support to local HR Administrators where applicable.

What we’re looking for

Essential

• 5+ years of HR experience within a generalist or operational HR role.
• Strong understanding of employment law, HR policies, and people processes.
• Experience working within a global or matrixed organisation.
• Experience using HR/HCM systems.
• Strong communication and stakeholder management skills.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• High levels of professionalism, integrity, and discretion when handling sensitive information.
• Strong problem-solving capability with the ability to apply sound judgement.
• Business English and local language proficiency relevant to assigned countries.

Highly desirable

• HR-related qualification or certification.
• Experience supporting multiple countries or regions.
• Experience supporting employee relations activity or working closely with ER teams.
• Experience contributing to HR transformation or process improvement initiatives.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, and ongoing training and development.

Do you believe the world deserves excellence?

We are proud to be the business improvement company helping organisations become more sustainable and resilient — inspiring trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner to 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services — including innovative software solutions and cybersecurity expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT, and beyond. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust: the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services, we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team — apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization — all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.