Senior Living Advisor - Las Vegas

Builds a connection with families and help them care for their aging loved ones by matching them with one or more of nearly 700 Brookdale communities nation-wide, and by recommending that they take the next step to come and see how we enrich the lives of those we serve with compassion, respect, excellence, and integrity.

1. Assists families who are looking for help with senior housing or other home-based assistance.
2. Identifies the Brookdale communities or other resources that are the best fit for a family’s needs.
3. Persuades people to take action by visiting Brookdale communities and learning about the options available to them that will improve their quality of life and schedules appointments for families to visit one or more Brookdale communities.
4. Updates databases with customer/prospective customer status and changes, ensuring the quality of data meets all compliance requirements. Nurtures leads that are not yet ready to be forwarded to a particular community, supplying information that is related to the customer’s expressed interest or need, and with scheduled follow-up conversations to advance the lead toward choosing a community to visit as quickly as possible.
5. Supports Brookdale communities through outbound calls and e-mails with the objective of updating the prospect’s situation and information within the database and scheduling appropriate follow-up activities within the database for the community sales associate, with an emphasis on setting an appointment for the prospect to visit the community.
6. Works closely with community sales and operations associates as an extension of their sales team.
7. Actively participates with supervisors and other team members in interactive training and coaching processes and department-wide culture building activities.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
A high school diploma or equivalent is required, with a Bachelor’s Degree (B.A or B.S) from a four-year college or university is preferred. Two years of experience in sales, pre-sales, inside sales, or appointment setting is preferred. Related experience in healthcare or call centers is also preferred.

Certifications, Licenses, and Other Special Requirements
None.

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Possesses an understanding of the aging process and needs of older adults across all product lines. Ability to operate personal computers and related software. Ability to effectively manage time, tasks and projects in a dynamic environment is required. Ability to present self and Brookdale as an organization ready to meet the needs of the senior to maximize their quality of life by providing the highest quality of care and services. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers’ expectations, needs and circumstances. Ability to effectively listen and communicate verbally and in writing is essential. Must be a self-starter who excels in organizational and time-management skills and can work without close supervision.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Weekend, evening or night work if needed to ensure shift coverage

Brookdale is an equal opportunity employer and a drug-free workplace.