Member Service Associate - Capital Central Region #2

Summary: Broadview Federal Credit Union is a company that values its employees and community. As a Member Service Associate, you will provide professional and friendly service to meet the needs of members while supporting the Credit Union's mission. Responsibilities: - Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs - Accurately process financial service transactions while maintaining a cash drawer - Act as a first line of defense in detecting and reporting fraud or irregular activities - Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship - Respond to general member inquiries related to general information, products/services, lending, etc - Problem-solve and resolve member issues in a timely manner - Promote awareness and education of self-service resources, including all digital channel offerings - Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals - Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities - Achievement of goals and objectives provided by management - Ensure compliance with all applicable policies, procedures, and regulatory guidelines Required Qualifications: - Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience - Have excellent interpersonal skills - Are flexible to work out of any location at any time, as business needs dictate - Have the ability to lift at least 10 pounds and stand for long periods of time - Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint - To be able to operate in a rapidly changing dynamic environment - Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills Preferred Qualifications: - customer service experience preferred - Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply Required Skills: Customer service, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Bilingualism, Auditory communication Benefits: Competitive benefits package