Natural Living - Manager

Summary: Bristol Farms is a grocery store that focuses on providing high-quality, locally sourced food and creating a community for food enthusiasts. The Natural Living Manager is responsible for overseeing the Natural Living department, managing staff, ensuring product quality, and delivering exceptional customer service. Responsibilities: - Leads by example; models correct behavior and adherence to company policies and procedures - Preparation of daily schedule and directs activities of employees - Responsible for educating staff on products as well as sources to find information on products and ingredients - Maintain knowledge and keep up-to-date on new information through trade magazines, etc - Education staff on the upkeep of the department (awareness of labels and expiration dates, on- and off-sale of products, proper ordering for stock and sales, cleanliness of shelves and products, etc.) - Maintains high profit margin in accordance to approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management - Assures high quality and proper quantity through accurate ordering and receiving - Rotates stock to assure high quality, fresh merchandise at all times - Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs - Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times - Handles all customer complaints in such a manner to assure repeat business no matter the complaint - Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business - Follows safety work standards and reports any safety hazards to Store Director - Maintains a clean & safe work area at all times - At all times, meets and exceeds Bristol Farms Lazy Acres standards in food, service, quality, and cleanliness - Follows the employee handbook at all times, especially on service standards and appearance - Carries out supervisory responsibilities in accordance with company policies and applicable laws. Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems - The Natural Living Manager is expected to provide customer service that is *extra* ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Natural Living Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace Required Qualifications: - High School diploma or general education degree (GED); or three to six months related experience - Ability to read and interpret documents such as safety rules, memos, special orders, operating and maintenance instructions, procedure manuals and schedules - Ability to write routine reports and correspondence - Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres - Knowledge of English - must have the ability to speak, read and understand English - Ability to add, subtract, multiply, and divide using whole numbers & fractions - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form - Ability to resolve conflicts in such a manner to create a win-win situation - Ability to analyze a variety of situations, think through to a solution and implement the solution - Must be self-motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed - Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical & consistent - While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls - The employee occasionally is required to reach with hands and arms - The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl - The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds - Specific vision abilities required by this job include close and color vision Required Skills: Product Ordering, Merchandising, Inventory Management, Staff Training, Budget Management, Sales Goal Management, Waste Management, Safety Standards Compliance, English Language Proficiency Benefits: Amazing earning potential, paid weekly!, A values-based culture that will engage and empower your growth and development, A strong training program that will build your guest service skills, Opportunity for growth within our family of brands, Benefits available – Including medical, dental, vision, and 401K, Numerous scholarship opportunities available to full & part time team members, 20% discount at all Bristol Farms and Lazy Acres locations, $60 credit to Shoes for Crews every 6 months of employment