Salesforce Intern

Summary: Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S. They are currently seeking a determined Salesforce Analyst Intern to help optimize how Brinks Home uses Salesforce to empower Sales, Service, and Operations. Responsibilities: - Partner with business users to capture requirements and translate them into well defined user stories and acceptance criteria for Salesforce enhancements - Build and maintain reports and dashboards that deliver actionable insights for Sales, Service, and leadership - Support daily user administration (profiles, permission sets, licenses), data hygiene, and troubleshooting of records, layouts, and flows - Assist with data imports/updates using Data Loader or Data Import Wizard; help maintain data quality and deduplication rules - Help configure low code automations (Flows), validation rules, and page layouts under the guidance of senior admins - Participate in UAT testing for new features (e.g., Sales Cloud, Service Cloud, Experience Cloud) and document outcomes - Contribute to Salesforce documentation—process maps, how to guides, and release notes—and support end user training - Monitor adoption and usage metrics; recommend incremental improvements to streamline processes and enhance user experience - Learn the basics of integration patterns and assist with coordination across systems (e.g., marketing automation, telephony, billing) as directed - Adhere to change management practices across sandboxes, helping prepare changes for deployment via Change Sets or DevOps tooling (as appropriate) Required Qualifications: - High School Diploma or equivalent - Currently enrolled in a college program studying Business, MIS/IT, Data Analytics, Computer Science, or a related field - Familiarity with Salesforce CRM concepts (objects, fields, page layouts, record types) - Knowledge of reporting and dashboard fundamentals; proficiency with Excel/Google Sheets for data analysis - Strong analytical, problem solving, and documentation skills with high attention to detail - Excellent interpersonal, written, and verbal communication skills; ability to translate technical details into business terms Preferred Qualifications: - Exposure to SOQL basics, data modeling, and data quality principles is a plus - Experience with Microsoft 365 and collaboration tools preferred Required Skills: Salesforce CRM, Salesforce objects, Salesforce fields, Salesforce page layouts, Salesforce record types, dashboard fundamentals, Excel, Google Sheets, SOQL basics, Data modeling, Data quality principles, Microsoft 365, Data Loader, Data Import Wizard, Sales Cloud, Service Cloud, Experience Cloud, Change Sets, DevOps tooling, Analytical skills