Customer Service Representative

Summary: Brindlee Mountain Fire Apparatus is seeking a qualified Customer Service Representative for their sister company, Rural Metro Fire. The CSR will be the first point of contact for members, ensuring a positive experience through timely account updates, clear communication, and exceptional service while supporting special projects and collaborating with team members. Responsibilities: - Demonstrate strong verbal communication and active listening skills - Answer and return inbound calls, resolve inquiries, and provide accurate information about products and services - Assist customers with account updates, billing questions, and membership details - Maintain detailed and accurate records in the membership billing system - Participate in outbound calls for billing collections and follow-up - Work closely with colleagues to resolve issues and ensure positive, productive communication - Support cross-training initiatives and assist other team members when needed - Adhere to company policies, confidentiality standards, and information security protocols - Perform other duties as assigned by management Required Qualifications: - High School Diploma or equivalent required - Proficiency with Microsoft Office Suite - Strong oral, written, and interpersonal communication skills - Ability to work independently in a remote environment with reliable internet access Preferred Qualifications: - Bilingual skills are a plus - Previous customer service or call center experience preferred Required Skills: Microsoft Office Suite, Customer Service, Call Center Experience, Bilingual Skills Benefits: Comprehensive benefits package including health insurance, Paid time off, Training opportunities