Guest Services Representative

Summary: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. As a Guest Services Representative, you will serve as the first point of contact for guests, delivering exceptional service and orchestrating seamless tour coordination to enhance the guest experience. Responsibilities: - Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery - Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests - Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies - Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials - Prepare, distribute, and manage inventory of tour gifts - Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy - Uphold all company core standards, hospitality protocols, and booking policies Required Qualifications: - High school diploma or equivalent - Prior customer service experience in hospitality, sales, or a related field - Exceptional verbal and written communication skills with a professional and friendly demeanor - Proficiency with Microsoft Office and the ability to quickly learn new software systems - Strong problem-solving skills and composure under pressure - Ability to work a flexible schedule, including weekends and holidays Preferred Qualifications: - Previous experience in a resort, hotel front desk, or sales support environment - Strong organizational and multitasking abilities Required Skills: Customer service, Microsoft Office, Tour coordination, Sales support, Inventory management, Composure under pressure Benefits: Health, vision, and dental insurance plans, Company-paid life insurance coverage, Voluntary Life and Accidental Death/Dismemberment Insurance, HSA and FSA-Dependent Care Accounts, Retirement plan, Generous paid time off (PTO) and sick leave to support work-life balance, Volunteer Time Off - Paid opportunities to give back to Summit County, Bereavement leave, Biannual bonuses, Tuition Reimbursement Program, Employee Wellness programs to support physical and mental health, Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program