Breckenridge Grand Vacations→
Guest Services Representative
Entry LevelOn-site
Location
Breckenridge,CO
Salary
$48k–$55k/yr
Experience
Not specified
Posted
1 week ago
Skills
customer servicemicrosoft officetour coordinationsales supportinventory managementcomposure under pressure
Job Description
Summary: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. As a Guest Services Representative, you will serve as the first point of contact for guests, delivering exceptional service and orchestrating seamless tour coordination to enhance the guest experience.
Responsibilities:
- Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery
- Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests
- Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies
- Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials
- Prepare, distribute, and manage inventory of tour gifts
- Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy
- Uphold all company core standards, hospitality protocols, and booking policies
Required Qualifications:
- High school diploma or equivalent
- Prior customer service experience in hospitality, sales, or a related field
- Exceptional verbal and written communication skills with a professional and friendly demeanor
- Proficiency with Microsoft Office and the ability to quickly learn new software systems
- Strong problem-solving skills and composure under pressure
- Ability to work a flexible schedule, including weekends and holidays
Preferred Qualifications:
- Previous experience in a resort, hotel front desk, or sales support environment
- Strong organizational and multitasking abilities
Required Skills: Customer service, Microsoft Office, Tour coordination, Sales support, Inventory management, Composure under pressure
Benefits: Health, vision, and dental insurance plans, Company-paid life insurance coverage, Voluntary Life and Accidental Death/Dismemberment Insurance, HSA and FSA-Dependent Care Accounts, Retirement plan, Generous paid time off (PTO) and sick leave to support work-life balance, Volunteer Time Off - Paid opportunities to give back to Summit County, Bereavement leave, Biannual bonuses, Tuition Reimbursement Program, Employee Wellness programs to support physical and mental health, Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
Benefits
Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program