Manager Truck Service Training

Manager Truck Service Training Location: US: Ohio - Lodi Training Center Entity: Customers & Products Job Family Group: HR Group Job Description: The Manager, Truck ServiceTraining,is responsible for the enterprise strategy, development, and execution of all technical training programs supporting TA’s truck service operations. This role ensures that technician and trainer capabilities are fully aligned with TA business processes, OEM standards, and regulatory requirements, while directly improving technician productivity, service quality, safety, and revenue performance. This positionleadsthe end-to-end training ecosystem, includingcoordinatingcurriculum development, trainer certification, ASE program management, and delivery across multiple training facilities and mobile maintenance operations. Duties and Responsibilities 1.Training Strategy & Business Alignment Develop and execute a comprehensive technical training strategy aligned with company operational and financial goals Ensure all training programs support field execution, and customer service expectations Establish and track KPIs tied to technician productivity, quality, safety, and retention 2.Curriculum Development & Governance Own thecoordinationofdevelopmentand continuous improvement of all technical training curriculum, including: Diesel, trailer, tire, and mobile maintenance Advanced diagnostics and emerging technologies Ensure training content is consistently aligned with: TA business processes (bpOMS andTAWay) OEM standards and updates Regulatory requirements (DOT, OSHA, EPA) Implement blended learning approaches (classroom, virtual, e-learning, hands-on) 3.Trainer Management & Development Lead, coach, and develop all technical trainers across training centers and mobile operations Ensure all trainers receive ongoing technical and instructional upskilling Standardizetraining delivery to ensure consistent quality and effectivenessacross multiple locations 4.ASE Program Leadership Manage and expand the ASE certification program across the technicianand shop managementworkforce Drive increased certification rates aligned with career progression and compensation models Serve as the primary liaison with ASE and other certification bodies 5.Training Operations (Multi-Site & Mobile) Oversee operations ofmultipletraining facilities, ensuring efficient scheduling, resource utilization, and delivery quality Lead mobile maintenance training efforts, ensuring field technicians receive consistent and practical instruction Ensure training is scalable and responsive to field demand andTSoperational priorities 6.Field Integration & Performance Improvement Partner withTSOperations leadership to identify skill gaps impacting performance Deploy targeted training solutions to improve: Technician efficiency Reducedwaittimes Reduction inwarranties Ensure training is embedded into daily operations, not isolated from the field 7.Compliance & Industry Alignment Maintain training alignment with industry trends, emerging technologies, and regulatory changes Ensure all technician training meets safetyindustry,and compliance standards 8.Financial & Performance Accountability Lead training budget with a focus on cost efficiency and return on investment Quantify andreportthe impact of training on: Revenue growth Labor productivity Warrantyreduction 9.Vendor & Stakeholder Management Establish and handle relationships with OEMs, training vendors, and external partners Collaborate cross-functionally withTSOperations,P&C, and Fleet stakeholders(Sales)to ensure alignment Qualifications 5-7+ years of experience in Class 8 truck/trailer maintenance, technical training, or related leadership roles. Ability to network with industry contracts. Strong knowledge of diesel systems, trailer systems, and diagnostic practices. Excellentcommunication and analytical skills. Experience leading multi-site operations or large-scale programs. Deep understanding of ASE certification programs and technician development pathways. Knowledge of DOT, OSHA, and EPA regulations. Proven track record to link training programs to operational and financial performance. Strong leadership, communication, and organizational skills. Proficient in Microsoft Office software. Ability to develop instructionally sound content. Ability to manage multiple competing projects and deadlines as well as the workload of others. Strong organizational and project management skills. Must be a self-starter, work independently and well within a team environment. Flexibility in personal schedule to accommodate live and virtual training events. Must have an agile work ethic, able to manage multi-step procedures, handle interruptions in workflow and prioritization in a fast-paced environment. High level written and verbal communication skills, strong decision-making ability, and excellent attention to detail. Able to maintain strict confidentiality of corporate information. Physical Requirements Requires extensive sitting, viewing, and applying computer equipment, keyboarding, listening, and speaking with telephone equipment,walking,and occasionally lifting 10 to 40 lbs. field travel required via automobile and/or airplane.  While not traveling, position has no exposure to adverse working conditions. Disclaimer This job description may not list all duties for this position.   The incumbent in the position may be asked to perform other duties.  TA Operating LLC reserves the right to revise the job description at any time.   This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason. Why join us Travel Requirement Up to 25% travel should be expected with this role This role is not eligible for relocation Remote Type: This position is not available for remote working Skills: Agility core practices, Collaboration, Communication, Continuous Learning, Creating and measuring impact, Curiosity, Customer centric thinking, Data Analysis, Decision Making, Design Thinking, Knowledge Sharing, Leadership development, Learning application and behavioural change, Learning content design and management, Learning delivery and facilitation, Marketing learning, Performance Consulting, Stakeholder Management, Talent Management, User experience research, Writing skills Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.