Service Desk Intern

Summary: Boulder County Sheriff's Office is seeking to hire 2 Service Desk Interns for their Information Technology Department. This role involves assisting with troubleshooting and replacing computers as incidents and requests arise, while maintaining consistent communication with technology users. Responsibilities: - Windows 11 and Office 365 troubleshooting and support - Imaging workstations unique to different county departments - Responding to voicemails and tickets - Delivering, picking up, and installing workstation equipment at various county locations - Working with other Service Desk staff to troubleshoot issues when there is a knowledge gap - Gathering and documenting e-waste for pickup program - Pulling hard drives from e-waste computers - Communicating and developing relationships with fellow county staff in various departments - Troubleshooting 2FA (two-factor authentication) issues or setting up new phones - Performs related work, as required - May be reassigned during emergency situations Required Qualifications: - No formal education or experience is required - Applicants must have a valid driver's license and a clean driving record - Access to reliable transportation that is readily available for business use - A job offer is contingent on passing a background investigation with fingerprinting - Applicants must be at least 18 years old as of first day of employment Preferred Qualifications: - Experience with Windows 11 and Office 365 - Experience troubleshooting hardware and software - Experience troubleshooting Windows profiles with Active Directory or Azure - Familiarity with Windows operating systems, Office 365, 2FA, and ticketing systems Required Skills: Windows 11, Office 365, Hardware troubleshooting, Software troubleshooting, Windows profiles troubleshooting, Active Directory, Azure, Two-factor authentication (2FA), Ticketing systems, Respect for diversity Benefits: Peace of mind for the future with PERA pension, PERA 401k, and Social Security retirement plans, Ways to get around town with discounts on the RTD Eco Pass, Paid medical leave, The opportunity to take charge of your well-being through a nationally-recognized wellness program