Collections Specialist

Description

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer’s unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let’s get there, together!

In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:

• A competitive salary with performance-based incentives.      
• Comprehensive medical with deductible reimbursement, dental, and vision coverage. 
• An employer matching 401k plan. 
• Training and professional development opportunities, including tuition reimbursement. 
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. 

The Collections Specialist maintains timeliness of consumer loan payments and manages collection efforts. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Aggregates data from various sources to prepare monthly delinquency reports for department and credit committee.
• Prepares and updates residential & consumer Watch List reports monthly.
• Tracks and reports on residential & consumer loan modifications. 
• Conducts regular oversight of DMI, including problem resolution; delinquency monitoring and assistance with third party vendor oversight. Generates monthly DMI oversight reports for management.
• Monitors and resolves consumer credit reporting disputes via the e-Oscar system.
• Monitors and reports on all Bankruptcy notices received. 
• Follows Fair Debt Collection rules, and assists with managing consumer collection efforts that includes contacting past due customers via telephone and mail; explaining options to customers and recommending resolution when collection efforts fail.
• Assists with reporting on past due real estate taxes for consumer and commercial loans, utilizing data from tax service company.
• Recommends charge offs for approval at credit committee and processes charge offs, once approved. 
• Prepares documents as needed for foreclosure and other advanced delinquency matters.
• Reconcile General Ledger accounts monthly. 
• Monitor and reconcile the outsourced insurance & real estate tax tracking invoices monthly. This includes adding/deleting accounts for force-placed insurance.
• Performs additional duties as requested.

The pay range for this position is $xx.xx to $xx.xx per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws.   

Requirements

• High school Diploma or equivalent.
• Three or more years of experience working in banking, loan servicing, or collections. Bank collections experience is strongly preferred.  
• Excellent understanding of department policies and the loan systems used in daily operations to include FIS, DMI, and Sageworks preferred. 
• Excellent understanding of applicable consumer debt collection laws and policies.
• Strong understanding of financial institutions products and services with an emphasis in mortgage lending preferred.
• Self-starter, good at prioritizing, possesses strong customer service, and excellent communications skills.
• Established organizational and analytical skills.
• Good understanding of computer spreadsheets and word processing programs.