Enterprise Services - Portfolio Enterprise Support Specialist

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. Our Portfolio & Risk Analytics (PORT Enterprise) solution helps portfolio and risk managers achieve performance and risk objectives by providing unmatched transparency into each portfolio’s historical attribution, characteristics, and ex-ante risk. From one centralised location, our series of powerful, integrated multi-asset tools deliver consistent and detailed insight into the client’s portfolio. Utilising this service enables our enterprise clients to create and execute differentiating investment strategies accordingly. What's the role? As part of the PORT Enterprise Support team, you will work in a client facing role which involves liaising with portfolio and risk managers, analysts, quants, traders, and back/middle-office professionals. We are looking for individuals with a strong level of understanding of Financial Markets, Economic Theory, Portfolio Attribution/Performance, Portfolio Risk/Tracking Error, and Asset Class Characteristics/Analytics/Performance Calculations. You will help support our largest buy-side PORT Enterprise clients’ complex questions involving portfolio performance, security analytics, risk, and workflow setup. This is a highly visible role, based in our Singapore office, with opportunities for career advancement and growth within the department or company, such as becoming a Product Advocate within the team, or progressing to a PORT Enterprise Sales role, moving into a leadership position, or pursuing a role in our Product or Implementation teams. We'll trust you to: Build a comprehensive understanding of the features and capabilities of our portfolio product offering, through training and on-the-job learning, in order to manage client queries quickly and efficiently Troubleshoot issues pertaining to the PORT Enterprise product, while assessing any potential business and/or operational impact Understand and support clients on methodologies inquiries around portfolio performance, attribution, and risk Identify gaps and opportunities to introduce best practices and new processes to enhance efficiency and improve on existing processes Collaborate extensively with our Portfolio Implementation, Portfolio Sales, and Portfolio Engineering teams to improve our clients' experience and overall performance of our technology Foster excellent relationships with key PORT Enterprise clients to improve their overall experience in using the product Manage client expectations through timely and effective communications during systemic issues or escalations Raise issues and liaise with Product and Engineering for enhancements or any other remediation requested by clients Leverage Python to automate internal processes and build Python-based functions on internal applications which are to be used for conditional validation on large data sets You'll need to have: Minimum 5 years of experience in financial services or a financial technology company Experience of Fixed Income and Portfolio & Risk Analytics gained within the past 3 years Experience in supporting or selling to buy-side institutions gained within the past 3 years Hands-on experience working with Python Attention to detail with strong analytical skills to evaluate problems and provide solutions The ambition to take ownership and responsibility of issues and handle them effectively through to resolution The inclination and aptitude to pick up new technologies and procedures Strong interpersonal and organizational skills, to drive and implement ideas in a changing environment Proficiency with Microsoft applications – Excel (Advanced), PowerPoint, and Word Demonstrated continuous career growth within an organisation Strong presentation and communication skills in English Bachelor’s degree or degree equivalent qualifications We'd love to see: Understanding of workflows used by portfolio managers, risk and attribution specialists, and the ability to build and understand complex workflow solutions Proficiency with Microsoft Power BI, Visio, and experience with Bloomberg products Business proficiency in other Asian languages (e.g. Mandarin, Korean, Japanese) as this role will support clients who speak a diverse range of languages If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, , but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/ Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Singapore | www.bloomberg.com/singapore Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization. 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