Enterprise Services - Asset and Investment Manager (AIM) Enterprise Relationship Support

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Buy-side Enterprise Support team is responsible for supporting our most sophisticated global buy-side customers who subscribe to our portfolio enterprise reporting and order management system solutions. Powered by an unparalleled combination of automation, innovation, access and service, Bloomberg Asset and Investment Manager (AIM) delivers global, multi-asset solutions for front-end portfolio management, trading, and operations. Our comprehensive suite of enterprise solutions help buy-side firms to generate alpha, service clients, remain compliant, and grow profits in the face of change. These integrated services are tailored to our clients' needs to increase efficiency and productivity. What's the role? There is an exciting opportunity for a talented professional to join the team as an AIM Enterprise Relationship Support (ERS) Representative based in Tokyo. The ERS position is a client facing role, acting as a product subject matter expert in liaising with portfolio managers, traders, risk and performance analysts, and back/middle-office professionals. This position requires a consultative approach, a culture of ownership, and strong problem-solving skills, complemented with solid interpersonal skills. Daily work will include establishing a trusted adviser relationship with key clients as an aligned representative, while delivering a high-quality, premium helpdesk service to these premium customers. This role will be based in our Tokyo office. We’ll trust you to: Develop a deep understanding of our AIM product offering and aligned clients in order to deliver the highest level of service to Bloomberg’s most strategic customers Provide operational support on AIM functionality, integrations, and feeds with proactive monitoring and client communication if an issue is detected Identify systemic issues, escalate appropriately by representing client impact internally Maintain client workflow diagrams and runbooks documenting custom and critical system workflows, integrations, feeds, and settings to enable the ERS team to provide a consistent service that is personalized to the specific customer’s use of the system Provide guidance and consultation on optimizing system performance as well as preparing and delivering service and system performance reviews to executive stakeholders Build and maintain relationships with key client technology and business stakeholders and act as their point of contact for production support issues and requests Monitor, facilitate, and consult with clients throughout the full technology release cycle Collaborate extensively across Bloomberg to improve our clients’ experience and overall performance of our technology Provide detailed feedback from clients to product managers to better improve our products Continually look for ways to improve workflows and partner with our engineering teams to enhance operational tools You'll need to have: Minimum 3 years of experience working in buy-side financial institutions or experience in financial technology supporting buy-side clients Excellent communication skills, both verbal and written, in English and Japanese Strong analytical skills to evaluate problems and provide solutions Understanding of workflows used by buy-side clients The ambition to take ownership and responsibility of clients, their questions, issues and requests, and handle them effectively through to final resolution Curiosity and aptitude to pick up new technologies and procedures The ability to effectively communicate technical and complex issues in a simplistic manner to various audiences A positive attitude and appetite to go the extra mile for clients and the team We’d love to see: Python and SQL knowledge If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/products/trading/order-management-system/aim/ Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Tokyo | www.bloomberg.com/tokyo Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.