Receptionist - Rochester-Spencerport NY

Summary: BioLife Plasma Services is committed to improving the lives of patients with rare diseases. They are seeking a Receptionist to engage with donors and perform administrative tasks to support plasma center operations. Responsibilities: - You will answer phones and greet all visitors to the facility including new and repeat donors promptly exhibiting customer service skills - You will assist donors with appointments; create or pull donor record files - You will provide customer service to donors (external) and fellow employees (internal) - You will maintain orderly filing system, purging records - You will report to the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes, through use of company approved procedures Required Qualifications: - High school diploma or equivalent - Ability to walk and/or stand for the entire work shift - Will work evenings, weekends, and holidays - Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees - Ability to lift 1 to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs - Fine motor coordination, depth perception, and ability to hear equipment from a distance - Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear - 1 or more years minimum experience working in a customer or patient facing role is helpful Required Skills: Customer service Important Skills: Administrative tasks, Filing system management Nice-to-Have Skills: Communication skills, Team collaboration Benefits: Medical, dental, vision insurance, A 401(k) plan and company match, Short-term and long-term disability coverage, Basic life insurance, A tuition reimbursement program, Paid volunteer time off, Company holidays, Well-being benefits, Up to 80 hours of sick time, Up to 120 hours of paid vacation