Field Service Technician (NJ/NY/PA)

Summary: Bio-Techne is a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. They are seeking an Entry level field technician to service revolutionary protein analysis instrumentation, responsible for maintaining instruments and supporting customers across North America. Responsibilities: - Customer and Instrument Support – Perform installations, qualifications and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment. Maintain effective communication with customers to ensure efficient service. Ability to prepare samples for instrument testing and basic laboratory skills are essential. Completion of service protocols that meet cGMP documentation requirements. Field based role with regional and possible national travel - Schedule, Administration and Inventory Management - Works with direct supervision to manage and schedule customer appointments. Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs. Management of personal inventory for field support and cost management - Support of Sales, Field Applications and Technical Support Teams - Work collaboratively to support teams with pre and post sales inquiries and tasks Required Qualifications: - Associate degree in an engineering or science field and 1 year of field service experience in a life science, biotech or medical industry OR completion of military electrical technical training and 1 year of field service experience in a life science, biotech or medical industry OR minimum of 3 years of field service experience in a life science, biotech or medical industry - Strong computer skills including Windows, Microsoft Office and Outlook - Salesforce experience is a plus - Brand ambassador with professional demeanor and strong customer service skills - Excellent written and verbal communication skills - Excellent attention to detail, time management and interpersonal skills - Basic laboratory skills, including experience in BSL2 and BSL3 labs - Valid driver's license and good driving record is required - The ability to lift and carry tools, parts and instruments weighing up to 50 lbs Preferred Qualifications: - Laboratory experience is preferred Required Skills: Field service experience, Laboratory skills Important Skills: Windows, Microsoft Office Nice-to-Have Skills: Salesforce, Customer service skills, Communication skills, Attention to detail, Time management, Interpersonal skills Benefits: Medical, Dental, Vision, Life, Short-term disability, Long-term disability, Pet, Legal and ID shield, 401k plans, Employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, Mentorship, Promotional opportunities, Training and development, Tuition reimbursement, Internship programs, Employee resource groups, Volunteer paid time off, Employee events, Charity drives, Accrued leave policy, Paid holidays, Paid time off, Paid parental leave