Practice Assistant

Summary: Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. The Practice Assistant is responsible for delivering high-quality service to patients and ensuring smooth practice operations. Responsibilities: - Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging situations. Takes complete and accurate information from patients/callers. Maintains patient confidentiality at all times - Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures. Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals and collect co-pays - Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery - Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through - Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed Required Qualifications: - High School diploma or GED required - 1-3 years related work experience required - Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access Preferred Qualifications: - Certificate 1 preferred: Medical Admin Assistant Cert Required Skills: Medical Admin Assistant Cert, Computer systems experience, Fluent in Spanish Important Skills: Microsoft Office proficiency Nice-to-Have Skills: Customer Service, Written Communications, Oral Communications, Team Work