Customer Service Representative

Summary: Clarke Power Services, Inc. is a well-established industry leader in the automotive and heavy-duty vehicle sectors, known for its commitment to quality and customer satisfaction. They are seeking a dedicated Customer Support Representative to manage customer relationships and facilitate service processes, ensuring seamless communication between clients and technical teams. Responsibilities: - Maintain and enhance customer relationships through effective communication and service support - Solicit the sale of new or additional services and parts to existing customers - Utilize computer systems to update customers on ongoing repairs, process service invoices, and manage warranty claims - Handle and resolve service-related concerns promptly and professionally - Coordinate with technicians and parts departments to ensure timely and accurate service delivery - Assist in scheduling and follow-up to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Adhere to health and safety policies, implementing safety procedures to create a secure work environment - Participate in ongoing training and development initiatives to stay current with industry standards and company policies Required Qualifications: - High school diploma or GED - Strong technical background, ideally with previous experience in parts or service support - ASE certifications are highly encouraged - Valid driver's license - Excellent data entry skills - Proficient in using computer systems to update customer information, process invoices, and manage warranty claims - Strong interpersonal skills - Ability to build professional relationships - Self-motivated - Ability to handle service-related concerns effectively Preferred Qualifications: - Holding a CDL is considered a plus Required Skills: Technical background Important Skills: ASE certifications, Data entry skills, Computer proficiency Nice-to-Have Skills: Interpersonal skills Benefits: Weekly pay, Medical, dental, and vision insurance starting the first day of the month after employment begins, Healthcare Savings Account with an annual company contribution, 401(k) savings plan includes company contributions with every paycheck, Paid holidays and vacation days, Life and disability insurance, Access to exclusive discounts on dining, travel, retail, and other services nationwide, Ongoing training and career development opportunities