2026 Summer Internship - Back Office Operations & Process Improvement Intern

Summary: Best Egg is a market-leading, tech-enabled financial platform focused on helping individuals build financial confidence. The Back Office Operations & Process Improvement Intern will document, analyze, and enhance operational processes, working directly with stakeholders to validate workflows and support testing efforts. Responsibilities: - Document existing back-office processes across key operational functions - Partner with stakeholders to gather requirements and validate workflows - Build detailed process maps and flow diagrams (current and future state) - Identify inefficiencies, redundancies, or control gaps within processes - Support development of standardized operating procedures (SOPs) - Assist in building and executing test plans for process or system changes - Coordinate working sessions with stakeholders to refine requirements and validate outputs - Track feedback, revisions, and approvals across documentation and testing efforts - Help ensure processes are clearly defined, scalable, and audit-ready Required Qualifications: - Currently pursuing a bachelor's degree in Business, Operations, Information Systems, or related field - Strong analytical and problem-solving skills - Ability to break down complex processes into structured steps - Strong written communication skills, especially in documentation - Comfortable facilitating discussions with stakeholders to gather information - Detail-oriented with a focus on accuracy and clarity - Able to manage multiple tasks and deadlines effectively Preferred Qualifications: - Experience with process mapping tools (Visio, Lucidchart, Miro, etc.) - Exposure to testing methodologies or QA concepts - Interest in operations, process improvement, or continuous improvement disciplines (Lean, Six Sigma, etc.) Required Skills: Process Documentation, Process Mapping, Stakeholder Engagement, Test Plan Development, Analytical Skills, Process Improvement, Quality Assurance Concepts Internship Start Date: Start in 2026 Summer Benefits: Pre-tax and post-tax retirement savings plans with a competitive company matching program, Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays, Multiple health care plans to choose from, including dental and vision options, Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts, Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs, Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!