Geek Squad Advanced Repair Technician

Summary: Best Buy is a leading retailer in technology and consumer electronics, and they are seeking a Geek Squad Advanced Repair Technician to provide technology support and repair services. In this role, you will troubleshoot and repair customers' devices while ensuring excellent customer experiences and maintaining accurate documentation of repairs. Responsibilities: - Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone - Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded - Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs - Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise - Maintain knowledge, skillsets and certifications through training courses Required Qualifications: - 6 months of experience diagnosing, troubleshooting or repairing technology products - Experience actively using and learning about consumer electronics - Ability to work a flexible schedule including holidays, nights and weekends Preferred Qualifications: - Strong ability to prioritize and multi-task in a fast-paced environment Required Skills: Technology product diagnosis, Technology product troubleshooting, Technology product repair, Consumer electronics Benefits: Competitive pay, Generous employee discount, Financial savings and retirement resources, Support for your physical and mental well-being