Remote Technical Support Representative

Summary: Best Buy Canada is seeking a remote technical support representative to join their Geek Squad team. The role involves providing technical support, troubleshooting, and enhancing technology products for clients via phone and chat. Responsibilities: - Performing product repair, troubleshooting, upgrades, installations, and other services using remote desktop software - Providing tutorials to clients on the proper use of their products - Identifying and recommending solutions based on customers’ needs - Completing training to continuously improve the client experience Required Qualifications: - 1+ years of help desk or technical call centre experience - Experience in troubleshooting and/or repairing devices - Completion of high school diploma or equivalent - Verbal and written proficiency in English - Availability to work at least one weekend day (Saturday or Sunday) is required Required Skills: Technical support experience, Troubleshooting devices Important Skills: Remote desktop software, Verbal proficiency in English Nice-to-Have Skills: Written proficiency in English Benefits: Employee discounts on awesome tech from day one, Opportunities to build new skills