Service Operations Representative

Summary: Berkshire Hathaway GUARD Insurance Companies is a nationwide Property & Casualty insurer backed by Berkshire Hathaway. The Service Operations Representative position will support underwriting by handling real time endorsement requests from partner agents through webchat contacts, ensuring customer satisfaction. Responsibilities: - Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business - Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business - Utilize company underwriting directives to review and process changes on in force commercial lines policies - Attend ongoing underwriting and service operations trainings to stay informed and ensure compliance - Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests Required Qualifications: - High school diploma or equivalent required, bachelor's degree preferred - Proven experience in customer service, preferably with insurance or underwriting environments - Strong attention to detail and ability to interpret and apply underwriting criteria accurately - Excellent written and verbal communication skills, with the ability to explain context information clearly - Demonstrated problem solving skills and sound judgement making - Ability to de-escalate high pressure situations and determine if further escalation is necessary - Comfortable working independently and collaboratively within a team Preferred Qualifications: - bachelor's degree Required Skills: Customer Service, Insurance Underwriting, Underwriting Criteria Interpretation, De-escalation Techniques, Patience, Sound Judgment, Customer-first Mindset Benefits: Medical, dental & vision starting day one, 401(k), tuition reimbursement & longevity bonuses