Customer Service Representative - AZ

Summary: Berkshire Hathaway GUARD Insurance Companies is a leading provider of Property & Casualty insurance products and services through a nationwide network. They are seeking a Customer Service Representative who will serve as the primary point of contact for insureds, agents, and partners, providing exceptional service and support. Responsibilities: - Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls - Answer questions about our insurance products and services with clarity and professionalism - Take ownership of each interaction, aiming for first‑contact resolution whenever possible - Resolve inquiries or smoothly escalate complex issues to the right team - Accurately document customer interactions and maintain detailed records - Use our systems, tools, and knowledge resources to deliver timely, accurate information - Consistently provide polite, courteous, and empathetic service—even in challenging situations - Share customer feedback to help us continuously improve our service experience Required Qualifications: - Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach - Ability to work in fast-paced environment - Demonstrate empathy and understanding towards customer concerns - Proficient use of a computer system and relevant software - A commitment to delivering exceptional customer service Preferred Qualifications: - Previous call center experience preferred Required Skills: Customer service, Communication skills Important Skills: Problem solving, Attention to detail Nice-to-Have Skills: Call center experience, Empathy, Computer proficiency Benefits: Competitive compensation, Healthcare benefits package that begins on first day of employment, 401K retirement plan with company match, Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays, Up to 6 weeks of parental and bonding leave, Hybrid work schedule (3 days in the office, 2 days from home), Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation), Tuition reimbursement after 6 months of employment, Numerous opportunities for continued training and career advancement, And much more!