Associate Program Manager

Summary: Benchmark is driven by its purpose to innovate for a healthier, safer, and better-connected world. The Associate Program Manager will support the Program Manager in providing leadership to the Customer Focus Team, ensuring customer satisfaction and effective communication while managing various customer-related activities. Responsibilities: - Work with and take direction from the Program Manager to align on duties and priorities - Assist in managing and leading customer team activities as primary day-to-day customer contact - Coordinate and maximize the use of company functions in support of customer requirements - Support new product introduction activity including cost, pricing and prototype activity - Work with customer(s), materials, and operations to manage build and delivery schedule - Analyze customer purchase orders for compliance to customer’s contract terms and conditions - Review customer forecast information with Supply Chain Planner and Scheduler as required - Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies - Support quality, test, Engineering Change Order (ECO), materials and depot activity - Work with Program Manager as required to recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous - Resolve excess/obsolete inventory issues - Assist in resolving Accounts Receivable (A/R) issues as required - Communicate effectively with customer(s) and within factory - Lead, or assist in leading, business review meetings with BEI and customer - Assisting Program Manager to manage and lead customers’ teams activities as primary day-to-day customer contact - Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, change management, on-time delivery, inventory and forecasting - Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives - Assist Program Manager in providing centralized management over all business and technical aspects of a customer’ accounts - Manage customers’ concerns, corrective actions, and lead issues to completion - Develop an understanding of DFx philosophy and promote it with customers and within the customer team - Provide customers with written corrective action to escalated issues - Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly - Assist Program Manager to lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions - Assist other team members, as needed, to ensure customers’ needs are met - May be involved in global activities with direction Required Qualifications: - 4 year degree preferred or equivalent combination of education and experience as approved by executive management - 0-2 years of program management experience - Effective organization and prioritization skills - Ability to work collaboratively with suppliers or customer with direction and oversight - Effective interpersonal skills - Ability to take on aspects of project leadership/ownership - Proven ability to complete projects in a timely manner - Ability to work the required hours to support a global business operation as may be required - Demonstrate discretion, confidentiality, professionalism when representing the company - Excellent written and verbal communication, as well as presentation skills - Ability to work well individually or in teams - Understanding of and ability to use continuous improvement tools - Available for travel as required - Recognize, participate and lead continuous improvement activities with Site Lean Champion and provide complete documentation, including a follow up review with the team in a presentation format Preferred Qualifications: - 4 year degree preferred or equivalent combination of education and experience as approved by executive management - Able to move into a Program Manager position within 2 to 4 years Required Skills: Customer relationship management, Program management, Continuous improvement tools, Forecasting, Pricing strategies, Inventory management, Change management, Business analysis, Corrective action management, DFx philosophy, Prioritization, Discretion, Effective organization Benefits: Bonus Plan, 401(k), Paid Time Off, Health, Dental, and Vision Insurance