Receptionist- 3 month seasonal- Baton Rouge Reheb Hospital

JOB PURPOSE OR MISSION: Performs general receptionist and secretarial duties. Operates a multi-station switchboard by answering, routing calls and assisting customers efficiently and courteously. Facilitates voice paging and/or other internal communications including responding to emergency codes. Responsible for posting patient charge information through the computer system. Providing assistance for Inpatient Admission, Outpatient Admission & Pain Management Admission.

JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Greets and receives guests, ascertains their needs, and appropriately directs guests or callers.
PERFORMANCE STANDARDS:
• Courteously answers the telephone and receives guests.
• Responds to telephone by the third ring and promptly acknowledges caller.
• Assists guest or caller by answering questions or providing information, and determines when referral to other staff is appropriate.
• Takes accurate messages and repeats key information to ensure accuracy.
• Respects at all times the confidentiality of information. 
2. Demonstrates knowledge of and ability to word process and format standard office 
documents.
PERFORMANCE STANDARDS:
• Consistently completes all work processing assignments accurately.
• Assignments are completed on a timely basis.
• Always proofreads final copy.
3. Demonstrates effectiveness in operating telephone console to receive, route, and/or place calls.
PERFORMANCE STANDARDS:
• Answers all incoming calls within 3 rings.
• Receives, places, and transfers calls using appropriate telephone etiquette.
• Handles telephone requests with courtesy, accuracy and respect for confidentiality. 
• Demonstrates responsibility for verbal and paging all emergency/disaster codes according to policy.
• Places long distance calls for authorized parties only.
. Enter patient charges through computer system.
PERFORMANCE STANDARDS:
• Enters proper information into appropriate computer system with consistent accuracy, and within established timeframes.
• Demonstrates a working knowledge of procedure and diagnosis codes as related to Medical Billing.
• Updates system information daily according to charges received and processed.
• Ensures that all forms received are fully completed.
• Seeks clear direction to resolve issues and bring problems to a proper resolution with department manager.
5. Provides assistance for Inpatient Admissions, Outpatient Admissions and Pain 
 Management Admissions. 
PERFORMANCE STANDARDS:
• Provide assistance to various departments as needed.
6. Performs all other duties as assigned.