Sauna & Steam Customer Support Specialist

Summary: Bathing Brands is a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments. They are seeking a Sauna & Steam Customer Support Specialist to support residential and commercial clients by troubleshooting sauna and steam equipment and guiding customers through practical solutions. Responsibilities: - Provide phone and email support to homeowners, contractors, and commercial clients - Troubleshoot sauna and steam equipment, installation conditions, and site‑specific challenges - Guide customers step‑by‑step through practical, real‑world solutions - Learn how our products are wired, assembled, plumbed, and installed - Collaborate with internal technical experts to resolve complex issues - Help maintain Bathing Brands’ strong reputation for service and technical expertise Required Qualifications: - Hands-on problem solver with real-world mechanical or construction-related experience - Strong customer service and communication skills - Mechanical aptitude or hands-on technical experience - Ability to learn and understand physical systems (heat, water, wiring, installation environments) - Solid problem-solving skills and attention to detail - Ability to stay organized and manage multiple tasks in a fast-paced environment - Comfortable using computers for documentation and communication (Microsoft Office) Preferred Qualifications: - Experience or interest in carpentry - Experience or interest in plumbing - Experience or interest in electrical work - Experience or interest in HVAC - Experience or interest in general construction - Experience or interest in equipment repair or installation - Experience or interest in technical field service Required Skills: Mechanical aptitude, Troubleshooting physical systems, Customer service skills Important Skills: Plumbing, Electrical, HVAC, General construction Nice-to-Have Skills: Computer proficiency, Communication skills, Problem-solving skills, Attention to detail, Organizational skills Benefits: A caring company culture with a casual, yet professional, work environment, PTO, holidays, and an annual paid community day to spend with a charity of your choice, Company-subsidized Blue Cross Blue Shield health insurance plans are available along with dental, vision, short/long-term disability, and company-paid group AD&D life insurance, Employee Assistance Program (EAP), Referral Program, 401(k) Retirement Plan with annual company matching funds, Profit Sharing Program with bi-annual payouts