Overnight Closer

Summary: Baseline Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, seeking a Customer Service Representative. This role is responsible for new member sales and creating a positive member experience by providing superior customer service to members, prospective members, and guests. Responsibilities: - Greet/meet potential members, providing a great customer experience - Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns - Taking info calls and tours - Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information - Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed - Help maintain the neatness/cleanliness of the club Required Qualifications: - Honesty and good work ethic - Strong customer service skills - Basic computer proficiency - Standing and walking at least 75% of the shift - Talking in person or on the phone at least 75% of the shift - Must be able to lift to 50 lbs. less than 30% of the time Required Skills: Customer Service Important Skills: Basic Computer Proficiency Nice-to-Have Skills: Diplomacy, Listening, Problem Solving, Communication Benefits: Free uniforms, Opportunity for advancement, Training & development, Dollars for Scholars Program, Employee Appreciation Program, Free Membership for self and one family member or friend, Team Member Support Team, Health, Dental and Vision Insurance, Critical Illness Insurance, Short Term Disability Insurance, Accident Insurance, Voluntary Life Insurance, Pet Insurance, HSA, Advancement Opportunities