Loan Servicing Representative

Summary: BankFund Credit Union is a full-service financial cooperative that has been serving employees of the World Bank Group and International Monetary Fund since 1947. They are seeking a Loan Servicing Representative who will respond to member inquiries regarding loan servicing, resolve loan maintenance issues, and manage various loan servicing reports while ensuring compliance with regulations. Responsibilities: - Respond to member inquiries made by phone, e-mail, or secured messaging, regarding the servicing of their loans, including but not limited to rate changes, automatic payment methods, payoffs, payoff quotes, lien releases, and copies of documentation from their loan files - Prints loan histories and prepares amortization schedules as requested by members - Resolve loan maintenance issues and serve as the primary member contact for the issue - Determine, investigate, and perform loan corrections such as payment reversals and late fee waivers - Complete activities assigned by other Credit Union Departments for loan servicing on member loan accounts in a timely manner - Process check payments as necessary and run Check 21 system to process end of day balancing - Process returned checks on members account as required by Account Operations Department - Manage daily, weekly, and monthly reports that include but are not limited to: Loan Payment Delinquency, Payment Error, MM_SALOT, Impending Mortgage Payoffs, CUNA report, Review LOC Over Limit - Process CUNA Payments for CL/CD Premiums - Participate in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training and demonstrate knowledge and understanding of the BSA and OFAC, including the immediate reporting of unusual or suspicious activity to the Risk Management Department - Undertake additional training specific to daily responsibilities and as required to ensure continued compliance with all applicable regulations - Ensure the Credit Union’s safe harbor protections as allowed by the BSA - Understand that if confronted with knowledge of existence of a Suspicious Activity Report (SAR), an obligation exists to preserve the confidentiality of that SAR, as well as any information that may reveal the existence of a SAR - Maintain awareness of, and immediately report to the Compliance Officer, any unauthorized disclosure of a SAR, or unauthorized disclosure of information related to a SAR - Understand that failure to do so is a violation of federal law and may lead to both civil and criminal penalties for SAR disclosure violations - Successfully participate in annual Information Security refresher training - Comply with the Information Security Policy, including the immediate reporting of unusual or suspicious activity to management and the Information Security Officer - Follow all procedures to protect company computers from viruses, and to maintain the security and confidentiality of Credit Union data - Assist other staff members in the department with questions regarding title documentation and coordinate efforts where appropriate - Undertake other work-related duties as assigned by the Supervisor, Loan Servicing - Process special loan transactions such as loan Skip-A-Pay Required Qualifications: - Associates Degree in related field or equivalent combination of Education and Experience - Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO) - At least 1-year prior banking experience - A strong and proven commitment to the Credit Union's Service IMPACT Philosophy - Well-developed professional communication and member relations skills - Proven ability to organize and prioritize tasks in a fast-paced environment - Proficient in lending related software programs Required Skills: Mortgage Loan Originator, Banking experience Important Skills: Lending software proficiency Nice-to-Have Skills: Member relations skills, Prioritization skills Benefits: Medical, dental, and vision insurance, 401(k) plan, Life insurance coverage, Disability benefits, Tuition assistance program, Paid time off, Paid parental leave benefits, Annual incentive plan