Senior Manager - Digital Analytics

Senior Manager - Digital Analytics Location: Toronto, ON, CAN Application Deadline: 06/04/2026 Address: 33 Dundas Street West Job Family Group: Data Analytics & Reporting This is a hybrid 18 month contract role in Toronto The Senior Manager - Digital Analytics will lead and develop a high performing team of analytical experts, acts as the translation layer between the business needs of the Canadian Digital Servicing team and the Analytics Centre of Excellence. The role will drive analytical insights, reporting and process improvements that result in revenue generation, great customer & employee experiences and operational efficiency. The digital analytical lead will covers below analytical areas: ·       Canadian digital sales reporting and insights ·       Key stakeholder in Smart Channel Engagement Initiatives Consults on analytical solutions to address the data and business intelligence to enable high-quality, fact-based business decisions and insights and optimize the user experience for BMO’s digital properties. Provides advice on the configuration, functionality, applicability, and usability for technology solutions relating to data management, analytics, and visualization. Analyzes solutions and provides insights for customer behaviour patterns and marketplace trends across desktop, tablet, mobile touchpoints. Supports the development of the strategy and roadmap for improving customer experience in digital channel, reducing channel hops Identifies emerging issues (from customer experience and process efficiency perspectives) and trends to inform decision-making. Use Adobe analytical dashboards to assess customer experiences in the app and while online banking to identify and recommend the best product development to enhance user experience. Deep understanding on clickstream data to understand customers’ web behaviors Deep understand on call center data, customer data to profile the full picture of opportunities for improving customer experience and BMO cost savings. Cultivate and develop interactive relationships with Product teams to understand overall business objectives, identify opportunities and understand how digital goals can be maximized. Recommends and implements solutions based on analysis of issues and implications for the business e.g. site behaviour metrics; tracking tags to provide information for performance measurement and reporting. Ensures alignment of business needs and data requirements between stakeholders. Experience on leading agile teams to provide actionable insights to drive change Experience with smart channel engagement , As our customers traverse channels from digital to virtual connect to branch and back again, the incumbent will have a deep understanding and contribute to the multi-channel customer journey opportunities, as well as the inter-channel capacity, revenue, and customer experience opportunities. This role will foster a culture aligned to BMO's purpose, values and strategy, including promoting integrity, empathy, diversity and responsibility. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Post-graduate degree in business, engineering, computer science or related discipline Experience with data preparation, data analysis, and statistical tool sets (SQL, SAS) In-deep BMO data knowledge and experience Fast learner and able to tackle ambiguity and new domain story teller - able to present insights in front of partners Experience with Adobe Analytics and digital measurement tools across multiple channels (e.g. web, social media, mobile, email, search). Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Salary: $86,000.00 - $160,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.