Teller (Oahu)- Territorial Savings

Summary: Bank of Hope is a financial institution seeking a Teller to provide exceptional customer service and handle transactions efficiently. The role involves assisting customers with their banking needs, processing transactions, and ensuring compliance with bank policies while maintaining a positive banking experience. Responsibilities: - Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously - Assist customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience - Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary - Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel - Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders - Maintain a balanced cash drawer by following established cash-handling procedures - Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations - Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access - Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services - Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols - Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets - Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use - Complete assigned administrative tasks, such as updating customer records and assisting with branch audits - Collaborate with branch team members to ensure smooth daily operations and consistent service delivery - Participate in training opportunities to enhance job knowledge and stay informed about banking products and services - Support other branch functions as needed, including assisting with special projects or tasks during peak times - Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture Required Qualifications: - Minimum Education Level: High School Diploma - Some experience in retail sales and customer service functions a plus - English: Written: Fluent Verbal: Fluent - Computer/Systems Knowledge Requirements: Basic to Intermediate - Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone - Ability to respond effectively to the most sensitive inquiries or customer complaints - Ability to manage multiple tasks, projects, and deadlines simultaneously - Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment Required Skills: Computer Literacy, Customer Service, Multitasking, English Benefits: Bonus, Benefits