Client Service Coordinator

Summary: Banfield Pet Hospital is a leading veterinary care provider, and they are seeking a Client Service Coordinator to enhance client and pet experiences. The role involves managing client flow, ensuring effective communication, and coordinating care while promoting hospital services and maintaining a welcoming environment. Responsibilities: - Live and exemplify the Five Principles of Mars, Inc. within self and team - Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team - Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients - Provide professional, efficient and exceptional service at all times - This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health - Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services - Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service - Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments - Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures - Conduct administrative functions as necessary - Other job duties as assigned Required Qualifications: - Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team - Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients - Provide professional, efficient and exceptional service at all times - Encourage hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health - Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services - Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service - Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments - Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures - Conduct administrative functions as necessary - Weekend hours required - Hospital is open Mon - Sat, 7am - 6pm and Sunday, 9am - 5pm Required Skills: Client Service Coordination, Veterinary Medical Team Support, Pet Health Education, Appointment Scheduling, Financial Transaction Management, Data Entry, Customer Service Benefits: Comprehensive Medical, Dental, and Vision Insurance, Generous Retirement Plans (401(k) and Roth), Best-in-Class Student Debt Relief Program (for Full-Time DVMs), Paid Time Off and Holidays, Top-Tier Mental Health and Wellbeing Resources, Associate Life Insurance (company-paid) & Supplemental Life Insurance, Company-Paid Short- and Long-Term Disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Paid Parental Leave, Continuing Education Allowance (for Eligible Positions), Back-Up Child and Elder Care & Family Support Resources, Fertility and Family Building Support, Digital Exercise Therapy, Voluntary Protection Benefits, Legal Plan, Identity Protection, Commuter Benefits, Three Free Optimum Wellness Plans for Pets, Exclusive Discounts