CLIENT SERVICE COORDINATOR

Summary: Banfield Pet Hospital is a leader in pet healthcare, dedicated to making a difference in the lives of pets and their owners. The Client Service Coordinator (CSC) is responsible for managing client flow, ensuring effective communication, and maximizing the productivity of the veterinary team to provide exceptional care to clients and their pets. Responsibilities: - Live and exemplify the Five Principles of Mars, Inc. within self and team - Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team - Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients - Provide professional, efficient and exceptional service at all times - This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health - Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services - Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service - Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments - Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures - Conduct administrative functions as necessary - Other job duties as assigned Required Qualifications: - Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration - Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills - Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order - Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions - Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service - Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions - Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement - Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc - High School Diploma or equivalent preferred - Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances - One year of related experience required with customer service preferred Preferred Qualifications: - Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred Required Skills: Preventative Care, Optimum Wellness Plans, Medical Terminology, Computer Skills, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Mathematical Ability, Client Service Skills, Integrity & Trust, Action Oriented, Priority Setting, Cooperativeness, Independence, Tolerance for Stress / Resiliency, Listening, Organizational Ability Benefits: Comprehensive Medical, Dental, and Vision Insurance, Generous Retirement Plans (401(k) and Roth), Best-in-Class Student Debt Relief Program (for Full-Time DVMs), Paid Time Off and Holidays, Top-Tier Mental Health and Wellbeing Resources, Associate Life Insurance (company-paid) & Supplemental Life Insurance, Company-Paid Short- and Long-Term Disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Paid Parental Leave, Continuing Education Allowance (for Eligible Positions), Back-Up Child and Elder Care & Family Support Resources, Fertility and Family Building Support, Digital Exercise Therapy, Voluntary Protection Benefits, Legal Plan, Identity Protection, Commuter Benefits, Three Free Optimum Wellness Plans for Pets, Exclusive Discounts