Global Recruitment Ops specialist

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Your mission : Make the TA organisation measurable, governable, and efficient. KEY RESPONSIBILITIES 1. Process Design & Standardisation - Design and deploy a unified intake process across all verticals: consistent, adopted, and auditable - Build scorecards by job family in partnership with each TA - Define and publish SLAs by vertical - Create and maintain the TA wiki: the single source of truth for all processes, templates, and standards - Build structured onboarding programmes for new ICs and incoming RPO partners - Conduct quarterly process audits: identify drift, degradation, and non-compliance and act on it 2. Data, Reporting & Dashboard - Build and maintain the monthly ExCo TA dashboard - Produce hiring manager dashboards by vertical - Run quarterly NPS analysis: candidate NPS by vertical, trend tracking, corrective alerts - Measure and report on transformation impact: before/after on every major project - Partner with the Head of TA to create the conditions for reliable, actionable reporting 3. ATS Management & Automation - Lead full ATS & CRM deployment and configuration across all verticals - Identify and eliminate low-value manual tasks through workflow automation - Build and maintain ATS/HRIS integrations for seamless data flow - Develop the 12-month AI roadmap in partnership with the Head of TA - Identify use cases: job description generation, CV screening support, candidate communication automation - Pilot and evaluate tools (Dust and equivalents), track adoption and efficiency gains - Train the team on AI tools and embed them into existing workflows 4. Quality Assurance & Continuous Improvement - Set up degradation alerts on key metrics: NPS, TTH, ITW/hire ratios - Build and monitor cross-vertical consistency on process, evaluation criteria, and candidate experience - Produce corrective action plans when SLAs are missed or KPIs degrade - Report quarterly to the Head of TA on operational health across all verticals 5. Cross-functional Interfaces - Primary operational interface with HRIS on data flows and system integrations - Interface with C&B on compensation benchmark data embedded in TA reporting - Support People Partners on the design of the internal mobility tracking process - Coordinate with RPO partners on SLA compliance and performance reporting CANDIDATE PROFILE Experience - 5-8 years in Talent Acquisition, with at least 2-3 years in RecOps - ATS deployment and optimisation (Lever, Greenhouse, Ashby, or equivalent & CRM) - TA dashboard construction and C-level reporting - Process design in a scale-up or high-growth environment - Strong data culture : critical reading of TA metrics, not just reporting them - Genuine interest in AI and its applications to HR operations - Fully bilingual French / English WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.