Customer Care Agent - Fleet Supply (w/m/d)

Customer Care Agent - Fleet Supply (w/m/d) Location: Hamburg_Campus At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Als Customer Care – Fleet Supply steuerst du den gesamten Fahrzeugbestellprozess inkl. Änderungen, Stornierungen und Vertragsprüfung und koordinierst zusätzlich Leasingthemen sowie administrative Abläufe. Deine Aufgaben Aufforderung zur Fahrzeugbestellung Durchführung und Koordination von Fahrzeugbestellungen Bearbeitung von Fahrzeugstornierungen Umsetzung von Bestelländerungen Prüfung von Auftragsbestätigungen Anforderung von Verträgen im Bestellprozess Prüfung von Leasingverträgen Administration in Armada/Dashboard Leasingausschreibungen Leasingbenchmark - Einzelanfragen Anfrage Leasingkonditionen Dein Profil Abgeschlossene kaufmännische, technische oder serviceorientierte Ausbildung Erste Erfahrung im Kundenservice, Operations oder administrativen Umfeld Strukturierte, zuverlässige und eigenständige Arbeitsweise Hohe Service- und Lösungsorientierung Teamfähigkeit und klare Kommunikation Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.