Networking Technical Support Specialist - Fusus

Summary: Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Support Representative provides first-class technical support to Axon Fusus customers through various communication channels, ensuring high performance and quality in resolving customer support issues. Responsibilities: - Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap - Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools - Work with the Implementation team to assist with the geospatial setup of customer locations - Respond to and resolve inbound Customer support requests through email and telephone - Troubleshoot Customer support issues and follow Axon Fusus escalation policy - Document all work completed within the Axon Fusus CRM support tool - Participate in Axon Fusus sponsored training and certifications to advance technical skills Required Qualifications: - 1 years experience working in information systems and networking - Analytical thinker who problem-solves systematically to find resolutions - Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required - Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information Preferred Qualifications: - Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired - Completion of or working toward a college degree in a technical discipline - Certifications such as Network+, Security+, Linux+ Required Skills: Networking, Video Management Systems, Technical Support Important Skills: Linux, Network+ Certification, Security+ Certification, Linux+ Certification Nice-to-Have Skills: Analytical Thinking, Customer Service Benefits: Competitive hourly rate and 401k with employer match, Accrued paid time off, Paid parental leave for all, Medical, Dental, Vision plans, Fitness Programs, Emotional & Mental Wellness support, Learning & Development programs, And yes, we have snacks in our offices