Business Insights Analyst I

Job Overview We are looking for a highly motivated Business Insights Analyst I to join our Customer Analytics team. In this role, you will help uncover customer insights, support data-driven decision-making, and contribute to initiatives that improve customer experience, retention, and lifetime value. This is an excellent opportunity to build strong analytical skills and gain exposure to cross-functional projects in a collaborative environment. What You’ll Do Assist in analyzing customer behavior, business performance, and market trends to identify patterns and opportunities Help create and maintain dashboards and reports to monitor key business metrics and trends Support cross-functional teams by providing data for strategic initiatives and operational improvements Assist in translating data into clear, actionable insights and visualizations for team members and stakeholders Support data quality efforts by working with data engineering and analytics teams to ensure accurate and accessible data Participate in A/B tests, segmentation analysis, and other data experiments under guidance from senior analysts Contribute to projects that enhance customer experience and business outcomes What We’re Looking For Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Finance, Data Science, Business Analytics) 0–2 years of experience in a business analyst, data analyst, or similar role (internships and relevant coursework welcome) Basic proficiency in SQL, Excel, and data visualization tools (Power BI, Tableau, or Looker) Strong problem-solving skills and intellectual curiosity Ability to communicate data findings clearly to non-technical audiences Collaborative team player with a proactive, self-starter mindset Strong organizational skills and ability to manage multiple tasks and priorities Eagerness to learn and grow within the analytics and customer insights space Preferred Qualifications Familiarity with CRM platforms or customer data platforms (CDPs) Exposure to cloud-based data environments (e.g., Databricks, BigQuery) Interest in working in a B2B SaaS or Fintech environment Experience with agile project environments or working alongside product teams About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a GreatPlace to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. AvidXers enjoy: 18 days PTO* 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% Parental Leave: 8 weeks 100% paid by AvidXchange** Discounts on Pet, Home, and Auto insurance WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250*** Hybrid Workplace Flexibility Free parking *Fully granted from beginning of year, pro-rated if hired mid-year **Must be full-time for at least 3 months ***Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.