Business Development Service Rep

Summary: Audi Ontario is part of Walter's Auto Group, which has been a staple in Southern California for over 50 years, dedicated to delivering an uncompromised customer experience. They are seeking a Business Development Service Rep to generate appointments, manage inbound service calls, and maintain customer satisfaction through proactive communication and CRM usage. Responsibilities: - Generate appointments by means of proactive outbound prospecting, Internet lead activity management, inbound service calls, and internet inquiries - Fast-paced call center environment where time management and multitasking skills are a requirement - Attract potential clients and retain current clientele by answering product questions received via phone and/or internet - Heavy use of CRM and multiple manufacturer websites - Need to feel comfortable with high volume - Contribute to high scores for the manufacturer’s customer satisfaction index (CSI) - Direct customers to product information resources, including those available on the internet - Check email frequently and respond to inquiries immediately - Follow-up calls to ensure customer satisfaction - Be available to respond to phone AND email inquiries in a professional, well-spoken manner - Meet and exceed goals each monthly and quarter Required Qualifications: - Good verbal and written communication skills - Proficient with Microsoft Word, Excel, and Outlook - Time management, prioritization skills, and the ability to multi-task are required - Self-motivated and goal oriented - Ability to hit quotas and maximize business opportunities - Customer retention - Must be willing to submit to a drug screen prior to employment - Must have a clean & valid driver's license Preferred Qualifications: - Individuals with Experience in Food/Beverage, Hospitality, Retail Sales, Insurance, Real Estate, or who are just out of College or the Military - Bi-Lingual skills are a plus Required Skills: Customer retention Important Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook Nice-to-Have Skills: Prioritization skills, Multi-tasking, Self-motivated, Goal oriented Benefits: Paid Training, Clear promotion track + growth from within, Flexible scheduling if you need it, 401k, Medical, Dental, Vision, Competitive Compensation, Bonus Incentives, No Sunday's !, Great Culture, Tenured Management Team, Promote Within!, Family Owned & Operated, State of the art facility, Career Pathing