Audi Ontario→
Business Development Service Rep
Entry LevelOn-site
Location
Riverside, CA
Salary
$33k–$50k/yr
Experience
Not specified
Posted
1 month ago
Skills
customer retentionmicrosoft wordmicrosoft excelmicrosoft outlookprioritization skillsmulti-taskingself-motivatedgoal oriented
Job Description
Summary: Audi Ontario is part of Walter's Auto Group, which has been a staple in Southern California for over 50 years, dedicated to delivering an uncompromised customer experience. They are seeking a Business Development Service Rep to generate appointments, manage inbound service calls, and maintain customer satisfaction through proactive communication and CRM usage.
Responsibilities:
- Generate appointments by means of proactive outbound prospecting, Internet lead activity management, inbound service calls, and internet inquiries
- Fast-paced call center environment where time management and multitasking skills are a requirement
- Attract potential clients and retain current clientele by answering product questions received via phone and/or internet
- Heavy use of CRM and multiple manufacturer websites
- Need to feel comfortable with high volume
- Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
- Direct customers to product information resources, including those available on the internet
- Check email frequently and respond to inquiries immediately
- Follow-up calls to ensure customer satisfaction
- Be available to respond to phone AND email inquiries in a professional, well-spoken manner
- Meet and exceed goals each monthly and quarter
Required Qualifications:
- Good verbal and written communication skills
- Proficient with Microsoft Word, Excel, and Outlook
- Time management, prioritization skills, and the ability to multi-task are required
- Self-motivated and goal oriented
- Ability to hit quotas and maximize business opportunities
- Customer retention
- Must be willing to submit to a drug screen prior to employment
- Must have a clean & valid driver's license
Preferred Qualifications:
- Individuals with Experience in Food/Beverage, Hospitality, Retail Sales, Insurance, Real Estate, or who are just out of College or the Military
- Bi-Lingual skills are a plus
Required Skills: Customer retention
Important Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook
Nice-to-Have Skills: Prioritization skills, Multi-tasking, Self-motivated, Goal oriented
Benefits: Paid Training, Clear promotion track + growth from within, Flexible scheduling if you need it, 401k, Medical, Dental, Vision, Competitive Compensation, Bonus Incentives, No Sunday's !, Great Culture, Tenured Management Team, Promote Within!, Family Owned & Operated, State of the art facility, Career Pathing
Benefits
Paid Training
Clear promotion track + growth from within
Flexible scheduling if you need it
401k
Medical, Dental, Vision
Competitive Compensation
Bonus Incentives
No Sunday's !
Great Culture
Tenured Management Team
Promote Within!
Family Owned & Operated
State of the art facility
Career Pathing