Loan Desk Coordinator

Summary: Audi Beverly Hills is dedicated to delivering a world-class guest experience and is seeking a Loan Desk Coordinator to manage alternate transportation for service customers. This role includes coordinating loaner vehicles, verifying customer qualifications, and ensuring a seamless experience while vehicles are serviced. Responsibilities: - Coordinate and assign service loaner vehicles to customers based on eligibility, availability, and service needs - Verify customer qualifications for loaner vehicles, including driver's license, insurance, and required documentation - Complete loaner agreements accurately and ensure all required signatures and compliance requirements are met - Manage loaner fleet availability, tracking vehicle status, location, mileage, fuel levels, and maintenance needs - Coordinate vehicle check-in and check-out processes, including inspections for damage and cleanliness - Work closely with Service Advisors to align loaner availability with repair timelines and customer expectations - Arrange alternate transportation when loaners are unavailable, including rental vehicles or shuttle services - Communicate clearly with customers regarding loaner policies, expectations, and return timelines - Monitor loaner usage and follow up on overdue vehicles to ensure timely returns - Partner with Service, Parts, and Detail departments to ensure loaner vehicles are clean, fueled, and ready for use - Maintain accurate records of all loaner and transportation activity - Support a seamless, professional experience that reflects the dealership's commitment to customer care Required Qualifications: - Prior dealership experience in Service, Rental/Loaner, or customer-facing roles - Strong organizational skills with the ability to manage multiple vehicles, schedules, and customer needs simultaneously - High attention to detail and accuracy in documentation and vehicle tracking - Excellent customer service and communication skills - Ability to remain professional and solution-oriented in a fast-paced service environment - Valid driver's license with an acceptable driving record - Ability to handle sensitive customer information with professionalism and confidentiality - Comfortable using dealership systems and basic office software - Dependable, proactive, and team-oriented mindset Required Skills: Vehicle Tracking, Dealership Systems, Office Software, Documentation Accuracy Benefits: Health insurance, Dental insurance, Vision insurance, Paid sick time, Paid vacation, 401(k), 401(k) matching, Flexible spending account, Professional development assistance, Life insurance, Employee assistance plan, Disability insurance