Senior Customer Success Manager

OUR MISSION IS TO MAKE EXCEPTIONAL HEALTHCARE ACCESSIBLE ANYTIME, ANYWHERE, FOR ANYONE. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 150M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.5/5 over 52K reviews, and we’ve achieved 20× revenue growth in 2025. We’re scaling rapidly and expanding adoption across the entire healthcare industry. ABOUT THE TEAM Assort’s Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform. You'll join a sharp, fast-growing team guiding complex customers from initial adoption through measurable impact. THE ROLE We're hiring a Senior Customer Success Manager to own Assort's most strategic customer relationships — a portfolio of leading healthcare organizations where our platform helps support large populations of patients. You'll partner directly with C-suite executives and operating leaders, lead enterprise accounts from launch through renewal and expansion, and serve as the definitive voice of these critical customers inside Assort. The Senior CSM role is for someone who's been an expert customer success or account manager for years and is ready to apply that craft to the most consequential accounts at a frontier AI company. You'll operate with autonomy, navigate the highest-stakes customer conversations independently, and help raise the bar for how Assort shows up for enterprise healthcare. And you'll mentor mid-level CSMs to help up-level our team. This is a unique opportunity to help define what customer success looks like at a leading AI company, at a pivotal moment for our team. WHAT YOU’LL DO - Own Assort's most strategic accounts through the entire customer journey — serve as the primary relationship holder for our largest, most complex healthcare customers, spearheading both executive strategy and the operational details from launch through renewal and expansion. - Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes. - Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance. - Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our enterprise customers’ needs shape what we build, sell, and deliver. - Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow. - Travel to client sites (up to 25%) WHAT YOU BRING - 5-10+ years of experience in customer-facing roles (Customer Success, Account Management, or directly related), preferably in SaaS, AI-native software, or HealthTech. - 5+ years of experience owning enterprise-level accounts — you've independently owned large, complex customers with significant ACV and successfully navigated multi-stakeholder environments. - Deep customer success craft — strong instincts for account health and risk, and a clear sense of what it takes to move the needle inside complex organizations. - Top-tier project management abilities — you can manage multiple customer accounts, urgent priorities, and strategic initiatives, effectively and with composure. - Exceptional communication skills & executive presence — you communicate with clarity, concision, and empathy, quickly earning the trust of C-suite leaders. - Strong analytical and problem-solving skills; comfortable using data to drive decisions. - Builder’s mindset — you’ve owned the creation of new systems, processes, or customer programs from scratch. - Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale. - Interest in or experience driving adoption of AI-native platforms in complex organizations. - Experience working for early-stage startups or high-growth SaaS companies. NICE TO HAVES - Experience working health system leadership or MSOs. - Passion for healthcare innovation and improving patient experiences. - Experience supporting healthcare providers/practices or working with healthcare technology products. - Experience working with or managing complex integrations of EHRs (Epic, Athena, eCW, etc.) BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.